I don’t know about you, but I am a stickler for great service. Nothing annoys me more than a person who offers bad service. I really can’t define bad or great service, but I do know when I see bad or great service. And just as bold as I am about getting great service, I am the same way when it comes to receiving great service; I think a person should accept great service with an attitude of gratitude. I try to never think I am above someone because they are serving me.
I wanted to write this short blog because I witnessed some great service a few days ago. It wasn’t directly directed towards me, but I benefited from it immensely.
I am a part of a group on Facebook called “Social Media Swag” (http://www.facebook.com/groups/socialmediaswag/), a great group that was started by Pam Perry, the PR Guru (www.pamperrypr.com). It is an awesome group; I have received so much great applicable information from the group members.
Well, the other day one of the members Tai Goodwin (www.careermakeovercoach.com) posted a link to her free Social Networking Checklist (http://ht.ly/6q1CP), which I happily downloaded, it is filled with remarkable information, I included the link, make sure you download it.
Then that’s when I spotted it. Spotted what you ask? Great service! Within an hour of Tai posting her resourceful checklist, one of the other members of the group, Ramon Williamson (www.mavenaire.com) provided Tai with some great tips to enhance her check list and presented a more precise way to offer the checklist on her website.
Now people are always offering to tell you how to improve your stuff, but what was great about this, Ramon didn’t only point out the improvements, but he actually created a video for Tai and the rest of the group to see a visual of how the changes would improve the offer. As I watched the video, I was so impressed, not by Ramon’s skill, which he does have skills, but with the service he was providing. This all occurred several days ago, but I couldn’t shake the overwhelming service I was graced to witness.
Three things I was reminded of when I saw Ramon’s service:
1. Someone’s experience of your service should overwhelm them that they tell
2. Great service goes the extra mile
3. Look for opportunities to share your service
I was so impressed with the service I saw, I decided at 1:00am to write this blog, I couldn’t let great service go without a mention.
THINK BETTER, LIVE BETTER!
Dr. Will is an author, speaker and leadership consultant....